TF8 maintains a clear and transparent refund policy to ensure fairness for all traders while protecting the integrity of our evaluation process.
Refund Policy
Are Purchases Refundable?
No. Once a purchase is made and your evaluation credentials have been emailed to you, no refunds are accepted under any circumstances. All sales are final.
Before you buy, you can try TheFloor8 first, so you can see exactly how the platform and the rules work and know what to expect before paying for a trading challenge.
Evaluation Fee Refund
After you successfully complete the TheFloor8 Evaluation and enter into a written agreement with us for the proprietary trading phase, we refund the full evaluation fee you originally paid on our website.
The evaluation fee refund is paid out with your fourth successful profit split payment.
This refund is separate from the purchase refund policy above and does not mean that the original purchase can be cancelled or refunded after your credentials have been issued.
How Refunds Are Processed
Where TheFloor8 issues an approved refund or evaluation fee refund, it will normally be returned using the original payment method used for the purchase.
Where applicable, any non-refundable payment processing or refund fees may be communicated to the customer before the refund is processed, and such costs may be deducted from the refund amount.
Important Reminder
Before purchasing, we strongly recommend that you:
Review all trading rules and conditions
Ensure the selected account suits your trading style
Understand that all purchases are final once credentials have been emailed
Review the terms of the Evaluation Fee Refund and profit split requirements
Need Help?
If you’re unsure about your eligibility or need assistance with a refund request, feel free to contact our support team:
👉 TF8 is committed to maintaining a fair, transparent, and trader-focused environment.
