TF8 maintains a clear and transparent refund policy to ensure fairness for all traders while protecting the integrity of our evaluation process.
When Is a Refund Eligible?
You may request a refund only if:
No trades have been placed on the account
The request is made within 14 calendar days of purchase
To submit a request:
Contact us via live chat or
Email Support@thefloor8.com
When Are Refunds Not Available?
Refunds will not be granted if:
You have placed any trade on the account (even one)
The request is made after 14 days from the purchase date
Once trading activity begins, the account is considered used, and the purchase becomes non-refundable under all circumstances.
Why This Policy Exists
This policy ensures:
Fair use of evaluation accounts
Protection against misuse or exploitation
A consistent experience for all traders
Important Reminder
Before purchasing, we strongly recommend that you:
Review all trading rules and conditions
Ensure the selected account suits your trading style
Need Help?
If you’re unsure about your eligibility or need assistance with a refund request, feel free to contact our support team:
👉 TF8 is committed to maintaining a fair, transparent, and trader-focused environment.
